This update provides further information regarding COVID-19 – also known as Coronavirus – and specific information for Members, Visitors and Staff when attending Craggy Island.
Craggy Island is temporarily CLOSED!
Last reviewed/updated: Tuesday 31st of March 2020
It is with great sadness that we must CLOSE our centres from Friday 20th of March 2020 at 20:00. This is to protect our Members and Staff. We are so grateful to everyone for their support and positivity! It’s such a difficult time for all of us and know you will be disappointed that you are not able to continue your climbing with us at this time.
We have every intention of being back open just as soon as the situation allows – quite when this will be, none of us know. But please be assured that we’re still working hard in the background to make improvements and ensure that when we are able to open again, we’ll be better and stronger than before!
Important Information for Members:
If you have a 3 Star or Annual Membership with us, this will be frozen from Saturday 21st of March 2020. No payments will be taken whilst we are closed and your Membership will be re-started again when we’re back open. This will happen automatically and you do not need to do anything.
If you would like to speak to us regarding your Membership, please contact the centre that you normally attend using the details at the bottom of this page.
We are following official advice from Government and Public Health England (PHE) at all times. Their websites are updated on a regular basis and should always be the first port of call for general and medical advice. The global situation and advice can change rapidly so you should always refer to live information on these websites and we have provided links for these.
Where to find the latest information:
- Updates on COVID-19: https://www.gov.uk/coronavirus
- Travel advice for those travelling overseas: https://www.gov.uk/guidance/travel-advice-novel-coronavirus
What do I do if I have booked an Instructed Session at Craggy Island?:
We will contact you to arrange to re-schedule or cancel your booking. You will receive a full refund if you choose to cancel.
Please rest assured that we have every intention of re-opening so if your booking is more than a few weeks away we will not contact you until nearer the time, when the future is a little clearer.
If you have any questions, please contact us:
Danie Rushmer, General Manager – email@example.com
Please note: We are not able to take phone calls or respond to voicemails. If you need to speak to us then please send us an email and we’ll be in touch just as soon as we can, usually within 24 hours.