Job Vacancies - Working at Craggy Island Indoor Climbing Gyms
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We all love climbing at Craggy Island and our entire team is here to help people enjoy their climbing. Join us!

Job VacanciesJob Vacancies – Our amazing crew hasn’t come together by accident – over the years we’ve built up our relationships and reaffirmed our commitment to quality, innovation, sharing and personal development. If you think your personal brand fits with ours, and particularly if it comes complete with experience in climbing, then send us your CV and a covering letter – even if we’re not currently recruiting, contact us so we can keep you on file and invite you to apply for a position when a suitable one comes up.

 

Please see below for all current Job Vacancies:


Part-Time Receptionist @ Guildford

Pay grade: £9.25

Hours: Weekend rotation, with additional daytimes and/or evenings. The hours are not yet fixed and can be discussed at interview.

Start date: Immediate start available. The closing date for applications is 22nd September 2021.

Summary of Role: As a receptionist at Craggy Island, you will offer many customers their first impression of our organisation and be a friendly, familiar face to others. Good interpersonal skills are essential, and the role will suit a fun, friendly and well-organised individual.

Summary of main responsibilities and activities:

  • Acting as a point of contact for customers, welcoming them into the centre and processing their needs efficiently.
  • Answering enquiries, giving accurate and detailed information, in person, by phone, and in written format. Or re-directing the enquiry to the appropriate person.
  • Completing sales and taking bookings, adding them to the work diary in an organised manner.
  • Contacting customers prior to their visit to obtain information and ensure they have filled out the correct waivers and paperwork.
  • Liaising with Duty Manager and Instructor teams to help organise daily workload.
  • Carrying out safety checks and assessments with new customers
  • Checking customer information to ensure correct waivers
  • Representing the company with a professional and positive attitude.
  • There is potential for involvement in PR, marketing, or social media activities if appropriate.

Work Location and Hours:

  • All work will be carried out at Craggy Island, Guildford
  • Shifts may include daytime, evening, and weekend work. Shifts are regular but exact working hours can be determined with input from the successful candidate.
  • Hours are approximately: Daytimes 9.45 am to 5.30 pm; Evenings 5 pm to 10.15 pm; Weekends Sat 8.30 am to 7.45 pm, Sun 9.30 am to 6.45 pm
  • The rate of pay is £9.25 per hour
  • This is a permanent position and as such you are entitled to paid annual leave

Personal Attributes: 

  • You must be 18 years or over
  • You will be outgoing and friendly, able to laugh and chat with customers and colleagues.
  • Have a lifestyle that suits creative working hours. This is not a 9 to 5 role.
  • You will have previous experience of a Reception or Admin role or demonstrable customer service skills.
  • You will be able to work in a fast-paced environment, able to multi-task, have a good memory and attention to detail.
  • Have a good telephone manner and be able to write clear concise English.
  • Have an interest in sport and physical activity. Knowledge of indoor climbing is preferred but not essential as training can be given. The willingness to learn and engage in climbing activities is essential.

How to apply: Please complete an Application Form and send your CV and covering letter to Marv Smith marv@craggy-island.com.

 


Instructors @ Guildford

We are always on the lookout for Instructors to work with our groups and sessions at Craggy Guildford.

Role: As an Instructor at Craggy Island, Guildford you are responsible for delivering indoor climbing sessions in a fun, safe and nurturing manner. Session types include Beginner Courses, Birthday Parties, Taster Sessions and Private Tuition. For more experienced instructors, or upon completion of relevant training, there will also be the opportunity to provide Lead Courses and Performance Coaching to customers.

Hours: Working hours for instructors at Craggy Island are flexible. The majority of hours are available during weekends so could suit someone who is currently studying or has another job. Occasional daytime and evening work is also available to meet the demands of our booked sessions.

Requirements: Applicants must be aged 18 years or over at the time of application. All applicants must have some personal climbing experience. Some instructing experience is desirable but not essential; training will be provided to all successful applicants at whatever level is appropriate.

Pay: Dependent on age and experience.

How to apply: Please complete an Application Form.

 


Instructors @ Sutton

We are always on the lookout for Instructors to work with our groups and sessions at Craggy Sutton.

Role: As an Instructor at Craggy Island, Sutton you are responsible for delivering indoor bouldering sessions in a fun, safe and nurturing manner. Session types include Intros, Kids Clubs, Birthday Parties, Taster Sessions and Private Tuition – working with both adults and children. For more experienced instructors, or upon completion of relevant training, there will also be the opportunity to provide Performance Coaching to customers.

Hours: Working hours for instructors at Craggy Island are flexible. The majority of hours are available during weekends so could suit someone who is currently studying or has another job. Occasional daytime and weekday evening work is also available to meet the demands of our booked sessions.

Requirements: Applicants must be aged 18 years or over at the time of application. All applicants must have some personal climbing/bouldering experience. Some instructing experience is desirable but not essential; training will be provided to all successful applicants at whatever level is appropriate.

Pay: Dependent on age and experience.

How to apply: Please complete an Application Form.