Please be aware of our Group Booking Terms & Conditions:
Section 1: Fees
1.1 Invoices are payable on the day of your booking or in 30 days from the date that your booking is made, whichever is sooner.
Section 2: Rearrangement of booking type or course dates.
2.1 A customer may apply to change the booking type or dates as long as this is carried out more than 7 days before the booking is due to commence.
2.2 Any requests to change booking type or dates within the one week period will be subject to loss of 50% of the full booking costs.
2.3 If your booking is at Wild Wood Adventure for a tree top activity; the course still runs during wet and cold weather. A cancellation within the one week period due to bad weather will be subject to loss of 50% of the full booking costs.
Section 3: Cancellation by the Customer – Financial Costs
3.1 50% of the total booking fee will be forfeit where cancellation takes place less than 7 days before the booking is due to begin.
3.2 100% of the total booking fee will be forfeit where cancellation takes place within 24 hours of the booking start time.
Section 4: Cancellation by the Company
4.1 We endeavour to ensure all bookings will actually run, however in the event of cancellation, we will notify the customer as soon as is possible.
4.2 In the event of cancellation due to external factors which would make the activity or centre unsafe or unsuitable to run we will contact the client as soon as possible. We cannot refund any travel costs incurred prior to the cancellation.
4.3 In the event of cancellation by us, we offer the following options:
- 4.3.1 Full refund of the fee paid
- 4.3.2 Another booking on an alternate date/time, subject to availability
Section 5: Forced temporary closure that is outside of our control
5.1 In the event of a forced temporary closure we will contact customers to re-schedule their booked course or session. Refunds would not normally be offered and a Voucher will be issued for any course or session that an alternative date cannot be found for at that time.